Action Steps for Training

actionstepsThe following action steps will ensure effective training is taking place in the organization.

  • Make sure every teammate is fully steeped in the corporate culture.
  • Create clear statements of your values and mission, and see to it that everyone understands their meaning.
  • Inculcate a sense of purpose in everyone at every level of the organization.
  • Take seriously your responsibilities as a teacher, coach, and counselor.
  • Teach your teammates how to perform the technical aspects of their roles and how to exceed customer’s expectations.
  • Explain clearly the key drivers of customer satisfaction for each person’s role.
  • Create multiple ways to communicate regularly with teammates.
  • Give constructive feedback promptly and effectively.
  • Make sure everyone understands what’s expected of him or her.
  • Conduct periodic tests of knowledge and skills.
  • Remember, you’re teaching by example every minute of every day.