Refund Policy

This policy applies to downloadable digital software purchased directly from Tom Glander Digital.

Digital products are delivered immediately. Because access to the software is provided as soon as a purchase is completed, all sales are final except where required by law or where a refund is issued by the payment provider or merchant of record under its own policies.

Digital Software Purchases

All sales of downloadable digital software are final. Refunds are generally not offered for change of mind, accidental purchases, compatibility requirements that were clearly disclosed before purchase, or because a product is no longer wanted after it has been downloaded or accessed.

Technical Problems

If you experience a technical problem with a product, contact support@tomglander.com . Reasonable efforts will be made to diagnose and resolve the issue.

A technical support request does not automatically create a right to a refund. Nothing in this policy limits any rights or remedies that cannot legally be excluded.

Payments and Lemon Squeezy

Payments for products sold through Lemon Squeezy are processed by Lemon Squeezy acting as the merchant of record. Lemon Squeezy may handle payment disputes, chargebacks, billing corrections, and refunds according to its own terms, policies, and legal obligations.

Although Tom Glander Digital maintains an all-sales-final policy for downloadable software, Lemon Squeezy may decide to issue a refund or other payment adjustment in circumstances permitted under its policies.

Billing Issues

If you believe you were charged incorrectly, charged more than once, or have another billing issue, contact support with your order information. We’ll help review the purchase and direct the issue through Lemon Squeezy when appropriate.

Purchases Through Other Stores

Purchases made through a third-party marketplace, app store, or other reseller are subject to that provider's own billing, refund, and dispute policies. Refund requests for those purchases must be handled through the marketplace where the transaction occurred.

Where Required by Law

Refunds, replacements, or other remedies will be provided when required by applicable consumer-protection law. This policy does not waive rights that cannot legally be waived.

Contact

Questions about a purchase, download, billing issue, technical problem, or this policy can be sent to support@tomglander.com .